Frequently Asked Questions
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FAQ
Scheduling, Payments, & Policies
A % payment is required to reserve an appointment, however you are not charged for anything until after the appointment is completed. After your appointment, you can choose another form of payment.
You can also stop by our front desk to pay a 50% cash deposit if you would like to reserve an appointment without a credit/debit card.
Same day appointments are sometimes available, and we can also put you on our waitlist. However, our massage therapists tend to be fully booked so we recommend booking in advance.
Yes, you receive the full amount of treatment time that you pay for. You are not charged for the intake and interview process, or the time it takes you to dress.
We don’t currently have a couples massage room, but we can schedule multiple appointments at the same time in separate rooms. It’s best to give us a call to schedule more than one.
For groups of 3 or more, we do require a 50% deposit to make a reservation, refundable with at least 48 hours advance notice of cancellation.
Please arrive on time for your appointment. Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Full payment for your scheduled services will be expected.
If you need to reschedule your appointment, Call us at +919179855558 make changes anytime. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Review Our Clinic Policies for more information.
We accept Cash, Credit Card, UPI.
Any of these mode of payments is required to reserve your appointment, however you are not charged for anything until after the appointment is completed. After your appointment, you can choose another form of payment.
You can also stop by our front desk to pay a 50% cash deposit if you would like to reserve an appointment without a credit/debit card.
No, we do not offer packages or discounts for pre-paid services.
If you would like to “prepay” for services, you can purchase a gift card to be used same as cash for any services or products in our store. We provide receipts after services are completed which customers can submit to their insurance or health savings plans.
All sales are final. Any refunds offered will be for store credit only. No cash refunds. Please, keep your receipt for you records.
Although we do not accept insurance, many plans do cover massage therapy with a doctors prescription and copies of receipts. We can also print out all of your visits at the end of the year.
Tipping is neither required nor expected, but of course we appreciate the gesture! Our massage therapists do not depend on tips, but if you would like to leave a tip, simply add the gratuity at checkout.
The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!
About Us
To be eligible to receive a license for Massage Therapy in the State of India, massage therapists must complete a minimum of 600 hours (most schools exceed this minimum) in an approved Massage school, pass an NCBTMB standardized exam, and the state online Statutes and Rules Examination. Massage therapists must complete 24 hours of continuing education to renew their Wisconsin license every two years.
To become nationally certified, a practitioner must demonstrate mastery of core skills and knowledge, pass an NCBTMB standardized exam, uphold the organization’s Standards of Practice and Code of Ethics , and take part in continued education.
Our massage therapists receive extensive training at an accredited massage schools with curriculum including Musculoskeletal Anatomy, Physiology, Kinesiology, Pathology, Swedish massage, Deep Tissue massage, Sports massage, Pregnancy massage, Infant massage, Adaptive massage, Myofascial Release, Reflexology, Trigger Point, Business and Professional Ethics, Service Learning, as well as Clinical Experience.
Many massage therapists go on to specialize and earned advanced certifications.
Before, During, and After Your Massage
You don’t need to necessarily shower right before your massage, but do we ask that you come to your appointments clean and free of fragranced personal care products.
This depends on your comfort level and the type of massage you are going to receive.
For Sports Massage & Stretching, Light Touch Massage, and Reiki & Energy Balancing, you may be asked to leave some or all of you clothing on.
For Swedish Massage, Deep Tissue Massage, Hot Stone Massage, Prenatal Massage, or Raindrop Technique, many people prefer to be completely nude when they receive a massage, while others prefer to keep their undergarments on. It’s completely up to you, and you are encouraged to undress to your level of comfort.
Tight-fitting or bulky undergarments can sometimes get in the way of the massage, especially if your problem areas are the low-back, buttocks, or hips. Women usually remove their bras so no straps are in the way of back and shoulder massage.
Licensed massage therapists must ensure that clients are always properly covered by a sheet or towel, genitals will never be exposed, and only the specific areas being massaged will be uncovered.
You are encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted, or if we are almost (but not quite) getting the right spot, just speak up and let us know right away!
However, it is a myth that massage therapy needs to hurt in order to be effective. Some of the most effective techniques involve very light, gentle touch. Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.
You will experience the greatest benefits from your session if you just allow yourself to become quiet and relaxed…which helps your massage therapist focus on providing a great massage!
Definitely communicate with your therapist if you feel any pain or discomfort, if you have any concerns during your massage, or if there is anything your massage therapist can do to make you more comfortable. Some types of massage that work on deep layers of muscle and tissue, such as deep tissue or sports massage, will require more feedback to ensure that the pressure is not uncomfortable.
A massage will likely just make you feel worse. If you are sick, you may get your therapist sick and pass it on to other clients that day. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment if you are feeling unwell, so let us know as soon as possible.
It is important for you to fully complete your Health History and keep your therapist up to date on your condition. Not all types of massage are appropriate for all conditions.
It’s a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage. We leave plenty of time in between appointments so that you never feel hurried and can take your time before you head out the door.
Yes, it’s ok to exercise after a massage, but most people prefer to stay relaxed.
"Touchy" Topics
This very often happens during a massage and is nothing to be embarrassed about. Just take it as a sign you are enjoying the relaxation!
Of course! We don’t want you lying there uncomfortable and preoccupied, so feel free to take care of it.
No Problem !
Yes, please let your massage therapist know right away.
If you are uncomfortable laying face down, or in any other position, let your massage therapist know. Bolsters and towels can be used to make you as comfortable as possible
We ask that you please refrain from using tobacco, recreational drugs, or alcohol at least 4 hours before your appointment. Even some prescription or over the counter medications can contraindicate massage.
Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any details, and you have the right to ask to take a break or end your massage all together at any time, for any reason.
Our professional ethical code of conduct that requires us to make sure boundaries are clear, and massage therapist-client relationships must be kept professional, or be terminated if things become personal. Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.
No, not even as a joke. This is disrespectful to your massage therapist and our profession. Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.
Arousal is a natural parasympathetic response, so don’t feel guilty. However, understand that it was not your massage therapist’s intention to arouse you. Our professional ethical code of conduct that requires us to make sure boundaries are clear. If there is a distracting technique or motion (i.e. rocking the prone torso) that aroused you, it is okay to tell your therapist to stop that motion. Just to be clear, we do have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.